Privacy policy

Privacy Policy

Effective Date: July 14, 2026

Welcome to BUXAR24 (“BUXAR24”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use the BUXAR24 mobile application, website, and related services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

To provide our services and process your orders, we may collect the following information:

Personal Information

When you place an order or use certain features of our services, we may collect:

* Full name
* Mobile phone number
* Email address
* Billing address
* Shipping address

Order Information

We may collect information relating to your purchases, including:

* Products ordered
* Order value
* Order date
* Payment status
* Delivery information
* Customer support requests

Device Information

When you use our application, we may automatically collect limited technical information such as:

* Device model
* Operating system version
* App version
* Device identifiers required for notifications
* General diagnostic information necessary for app functionality and security

This information helps us improve the reliability, security, and performance of our services.

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OTP Verification

To securely verify your identity during checkout, BUXAR24 uses One-Time Password (OTP) verification through your registered mobile number.

Your phone number is used only for:

* Identity verification
* Order processing
* Customer support
* Service-related communications
* Fraud prevention

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How We Use Your Information

We use the information we collect to:

* Process and fulfill your orders
* Verify your identity using OTP authentication
* Process payments securely
* Deliver products to your address
* Send order confirmations and delivery updates
* Respond to customer support requests
* Improve our website, mobile application, and customer experience
* Detect, investigate, and prevent fraud or unauthorized activities
* Comply with applicable legal and regulatory obligations

We use your information only for legitimate business purposes and do not sell your personal information to third parties.

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Push Notifications

If you grant notification permission, BUXAR24 may send push notifications regarding:

* Order confirmations
* Shipping updates
* Delivery status
* Customer support updates
* Promotional offers
* New product launches
* Important service announcements

Push notifications are delivered through OneSignal.

You may disable notifications at any time through your device settings.

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Payment Information

Payments made through BUXAR24 are processed securely by Razorpay, our authorized payment gateway provider.

BUXAR24 does not store your complete:

* Credit card numbers
* Debit card numbers
* CVV
* UPI PIN
* Internet banking passwords
* Banking credentials

Payment information is processed securely in accordance with Razorpay’s applicable privacy and security practices.

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Sharing of Information

We may share limited personal information only when necessary to operate our services.

Your information may be shared with:

* Razorpay for payment processing
* OneSignal for push notification delivery
* Shipping and logistics partners for order fulfillment
* Shopify for operation of our online store
* Government authorities or law enforcement agencies when required by applicable law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Although we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

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Data Retention

We retain your information only for as long as necessary to:

* Complete and manage your orders
* Provide customer support
* Maintain business records
* Prevent fraud
* Resolve disputes
* Comply with legal, tax, accounting, and regulatory obligations

When personal information is no longer required, we will delete or anonymize it where reasonably practicable, unless retention is required by law.

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Your Rights

Subject to applicable laws, you may request to:

* Access your personal information
* Correct inaccurate information
* Update your contact information
* Request deletion of your personal information

Since BUXAR24 currently does not provide user account management within the application, requests regarding personal information may be submitted by contacting us.

Please note that certain information may be retained where required by applicable law or for fraud prevention, taxation, accounting, or dispute resolution purposes.

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Permissions

The BUXAR24 mobile application may request the following permission:

Notification Permission

This permission is used solely to send:

* Order updates
* Delivery notifications
* Customer support notifications
* Promotional notifications (where applicable)

You may deny or revoke this permission at any time through your device settings.

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Children’s Privacy

BUXAR24 is intended for general audiences and is not specifically directed toward children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements to our services.

The updated version will be published on this page along with the revised Effective Date. Continued use of our services after any changes constitutes acceptance of the revised Privacy Policy.

terms and conditions for smartphone warranty:

Buxar24 – 3-Year Combined Warranty Terms & Conditions

Introduction and Nature of the 3-Year Combined Warranty

1.1 Buxar24 may provide a “3-Year Combined Warranty” on eligible mobile phones purchased through Buxar24, subject to the product listing, invoice, applicable warranty period, and these Terms & Conditions.

1.2 The expression “3-Year Combined Warranty” does not mean that the mobile phone receives identical or unlimited warranty coverage for three consecutive years. The three-year warranty consists of different stages of coverage, which may be provided by different entities and may carry different terms, exclusions, financial responsibilities, service procedures, and remedies.

1.3 Unless specifically stated otherwise on the product page or invoice, the coverage is structured broadly as follows:

• Year 1 – Manufacturer/Brand Warranty
Coverage is primarily provided under the original manufacturer's or brand's applicable warranty policy.

• Year 2 – Buxar24 Warranty
Eligible functional/manufacturing defects may be covered by Buxar24 or its designated warranty/service partner, subject to the exclusions and conditions contained in these Terms & Conditions.

• Year 3 – Buxar24 Service Warranty
Eligible service-related issues may receive free labour/service support. Where a physical replacement part is required, the applicable replacement part cost shall generally be payable by the customer.

1.4 The exact commencement and expiry date of the warranty shall be determined from the original purchase invoice/order record and the applicable warranty terms.

1.5 Warranty coverage is applicable only to eligible products specifically covered under the relevant offer. The availability of the 3-Year Combined Warranty shall not automatically mean that every product, accessory, component, or situation is covered.

Coverage Structure

2.1 The following table provides a general understanding of the coverage:

Warranty Period	Primary Coverage	Customer Responsibility
Year 1	Manufacturer/Brand Warranty	Subject to manufacturer's terms
Year 2	Buxar24/Designated Partner Warranty for eligible functional/manufacturing defects	₹250 logistics charge per claim; exclusions apply
Year 3	Service/Labour Warranty	₹250 logistics charge + applicable physical part cost

2.2 This table is a summary only. The detailed provisions contained in these Terms & Conditions shall prevail in case of any inconsistency.

2.3 Certain products may have additional or different conditions mentioned on the product page, invoice, warranty card, or offer documentation.

Year 1 – Manufacturer/Brand Warranty

3.1 During the first year, the product shall generally remain subject to the original manufacturer's or brand's warranty policy.

3.2 Manufacturer warranty claims may be handled directly through the manufacturer's authorised service network, service centre, or through a process communicated by Buxar24.

3.3 Manufacturer warranty policies may differ between brands and models. Buxar24 does not replace, extend, or modify the manufacturer's original warranty unless specifically stated.

3.4 Customers are advised to retain the original invoice, warranty documents, serial number, IMEI information, and other purchase records.

3.5 Any exclusion imposed by the manufacturer may apply during the first year.

Year 2 – Buxar24 Warranty

4.1 During the second year, Buxar24 may provide warranty coverage for eligible functional or manufacturing defects, subject to technical inspection and these Terms & Conditions.

4.2 Year 2 coverage is intended for genuine defects arising from manufacturing, component failure, or other qualifying functional causes.

4.3 Warranty coverage is not determined solely by the fact that a component has stopped functioning. Buxar24 may examine the underlying/root cause of the failure.

4.4 If the failure is caused by accidental damage, liquid exposure, physical damage, unauthorised repair, misuse, modification, external force, software modification, or another excluded cause, the claim may be rejected even if a particular component has technically stopped functioning.

4.5 Buxar24 may determine whether the appropriate remedy is repair, component replacement, device replacement, software servicing, or another reasonable technical remedy.

Special Exclusion – Curved Displays and In-Display Fingerprint Devices

5.1 During Year 2, phones having curved screens/display assemblies or in-display fingerprint technology may have specific exclusions because of the higher complexity and cost of the relevant display assemblies.

5.2 Where a defect or failure involves the display/screen assembly, display glass, display panel, or related component incorporating the in-display fingerprint mechanism, such component may be excluded from Year 2 full warranty coverage.

5.3 This exclusion does not necessarily mean that every other unrelated component of such a device is excluded.

5.4 The root cause and affected component shall be determined through technical inspection.

Physical and Accidental Damage

6.1 Warranty coverage does not ordinarily apply to damage caused by external physical force or accidents.

6.2 Examples include:

• cracked or shattered display;
• broken glass;
• bent or twisted frame;
• damaged housing;
• dents caused by impact;
• damage caused by dropping the device;
• damaged charging port caused by physical force;
• broken buttons;
• damaged camera glass;
• damaged connectors;
• damage caused by pressure, crushing, bending, or impact;
• scratches or physical deterioration;
• damage caused by improper handling.

6.3 Minor cosmetic imperfections that do not affect functionality may also fall outside warranty coverage.

6.4 Normal deterioration resulting from ordinary use is not automatically considered a manufacturing defect.

Water, Liquid, Moisture, Rust and Corrosion

7.1 Damage caused by water, moisture, liquid, condensation, humidity, rust, corrosion, oxidation, salt, chemicals, beverages, or other liquids is excluded unless specifically confirmed otherwise in writing.

7.2 This exclusion may apply even if the device continues to operate partially after exposure.

7.3 A device shall not be considered warranty-eligible merely because it carries an IP rating or water-resistance certification.

7.4 Water resistance may reduce risk but does not constitute unlimited protection against liquid damage.

Normal Wear and Tear

8.1 Warranty coverage is intended primarily for qualifying defects and failures, not ordinary deterioration resulting from usage.

8.2 Normal wear and tear may include:

• gradual battery capacity reduction;
• minor scratches;
• cosmetic marks;
• fading or deterioration caused by regular use;
• loosening caused by prolonged ordinary use;
• deterioration of ports or buttons through normal usage;
• reduced performance caused by age, storage conditions, or ordinary software accumulation;
• degradation of consumable components.

8.3 Normal wear and tear shall not automatically be treated as a manufacturing defect.

8.4 Where the distinction between normal deterioration and abnormal failure is unclear, Buxar24 may rely on technical inspection and available diagnostic information.

Battery Warranty and Battery Degradation

9.1 A genuine battery defect or abnormal battery failure may be considered for coverage during the applicable warranty period.

9.2 Normal battery degradation resulting from charging cycles, age, temperature exposure, usage pattern, or ordinary chemical ageing is not automatically covered.

9.3 A reduction in battery capacity over time does not, by itself, establish a warranty defect.

9.4 Battery health may be evaluated using available diagnostic information, manufacturer diagnostics, service-centre testing, or other reasonable technical methods.

9.5 In Year 3, where battery replacement is technically required and approved as a service, the labour component may be covered while the physical replacement battery and other required physical parts shall generally be chargeable to the customer.

Replacement Parts and Parts Availability

10.1 Replacement parts may be sourced based on availability, technical compatibility, cost, model age, and manufacturer/service-network availability.

10.2 Depending on availability, replacement parts may include:

• original manufacturer parts;
• OEM parts;
• compatible parts;
• equivalent parts;
• refurbished parts;
• reconditioned parts;
• substitute components.

10.3 Buxar24 does not guarantee that an original manufacturer replacement part will always be available.

10.4 The customer shall not automatically have the right to demand a particular brand, manufacturer, supplier, grade, model, or source of replacement component.

10.5 The replacement component must, however, be technically suitable for the intended repair and reasonably compatible with the device.

10.6 Parts may become discontinued or unavailable due to product age, manufacturer discontinuation, supply limitations, import restrictions, or other circumstances.

10.7 Where an exact replacement part is unavailable, Buxar24 may consider an appropriate compatible or substitute solution, where technically feasible.

Parts Availability and Discontinued Products

11.1 Older devices may become difficult or impossible to repair because relevant components are no longer manufactured or supplied.

11.2 Where a necessary component is unavailable, Buxar24 may determine a reasonable alternative remedy based on the circumstances.

11.3 Buxar24 does not guarantee permanent availability of every component for the entire three-year period.

11.4 If a device cannot reasonably be repaired because the required part is unavailable, the warranty remedy may be limited to the options reasonably available at that time.

Buxar24's Authority to Determine the Appropriate Remedy

12.1 Warranty service does not automatically mean that the customer is entitled to a brand-new replacement device.

12.2 Following technical diagnosis, Buxar24 or its designated service partner may determine whether the appropriate remedy is:

• repair of the existing component;
• replacement of a component;
• software troubleshooting;
• software restoration;
• use of a compatible/substitute component;
• replacement of the device where reasonably necessary;
• another technically appropriate remedy.

12.3 The customer may report the problem and provide relevant information, but the technical remedy shall be determined after inspection.

12.4 The customer cannot automatically demand a refund, new device, specific replacement part, specific service centre, or a particular technical method of repair.

Year 3 – Service and Labour Warranty

13.1 The third year is primarily a service/labour warranty rather than an unlimited full-parts warranty.

13.2 Where an eligible technical issue can be resolved through labour, diagnostics, software servicing, cleaning, configuration, or another service procedure without replacing a physical component, such eligible labour/service may be provided without labour charges, subject to these Terms & Conditions.

13.3 Where a physical replacement component is required, the applicable component cost shall generally be payable by the customer.

13.4 Examples may include display, battery, charging port, camera module, speaker, microphone, motherboard component, connector, or other physical component, depending on the diagnosis.

Customer Approval for Chargeable Year 3 Parts

14.1 Where Year 3 service requires a chargeable physical part, Buxar24 may inform the customer of the applicable estimated part cost before proceeding with the chargeable replacement, where reasonably practicable.

14.2 The customer may be required to approve the applicable part cost before the part is ordered or installed.

14.3 If the customer does not approve the required chargeable part, Buxar24 may return the device without completing that particular repair.

14.4 Labour may remain covered even where the customer chooses not to proceed with a chargeable component replacement, subject to any applicable diagnostic, logistics, or other separately disclosed charges.

Software Service During Year 3

15.1 Eligible software-related issues may be addressed without labour charges during Year 3 where they can reasonably be resolved without replacement of a physical component.

15.2 Software service may include:

• operating-system troubleshooting;
• device configuration;
• software restoration;
• supported software updates;
• reset or reinstallation where technically appropriate;
• troubleshooting of supported system functions.

15.3 Software issues caused by unsupported third-party applications, unofficial firmware, rooting, jailbreaking, custom ROMs, modifications, malware, or other unauthorised changes may be excluded.

15.4 Manufacturer software updates are not guaranteed to be provided by Buxar24 beyond what the manufacturer officially supports.

Third-Party Applications and Software

16.1 Buxar24 does not guarantee the functionality, compatibility, security, performance, or continued availability of third-party applications.

16.2 Issues caused by third-party applications may not qualify as hardware warranty defects.

16.3 Where technically necessary, Buxar24 may request removal, disabling, updating, or resetting of third-party software before determining whether a hardware defect exists.

16.4 Loss of data or application-specific information resulting from troubleshooting, resetting, or software restoration shall remain the customer's responsibility.

Unauthorised Repair, Tampering and Modification

17.1 Warranty coverage may be rejected where the device has been opened, repaired, modified, tampered with, or serviced by an unauthorised person or service provider in a manner that affects the claimed defect.

17.2 Examples include:

• third-party repair;
• unauthorised screen replacement;
• unauthorised battery replacement;
• motherboard repair;
• component replacement;
• soldering or board-level modification;
• removal or alteration of internal components;
• tampering with seals where applicable.

17.3 The existence of third-party repair may be considered together with the root cause of the reported problem.

Rooting, Jailbreaking, Custom ROM and Unofficial Firmware

18.1 Devices that have been rooted, jailbroken, bootloader-unlocked, modified with custom ROMs, flashed with unofficial firmware, or otherwise materially altered from their supported software configuration may be excluded from warranty coverage where such modification affects the claimed issue.

18.2 Buxar24 may require the device to be restored to an officially supported software configuration before further diagnosis.

18.3 A software modification shall not automatically mean that every unrelated hardware issue is excluded; the relationship between the modification and the claimed defect may be considered.

Data Backup and Data Loss

19.1 Customers are solely responsible for maintaining backups of photographs, videos, contacts, documents, messages, application data, accounts, and other information stored on the device.

19.2 Repair, replacement, reset, flashing, software restoration, or troubleshooting may result in partial or complete loss of data.

19.3 Buxar24 shall not be responsible for loss, corruption, deletion, exposure, or unavailability of customer data resulting from warranty/service procedures.

19.4 Customers should remove confidential information, passwords, payment information, personal accounts, and other sensitive material wherever reasonably possible before submitting a device for service.

Warranty Claim Documentation

20.1 The customer may be required to provide the original purchase invoice, bill, digital invoice, or a clear copy/photo of the invoice.

20.2 For Year 2 and Year 3 claims, Buxar24 may require sufficient documentation to verify:

• date of purchase;
• product identity;
• IMEI number;
• serial number;
• customer/order details;
• eligibility for the applicable warranty.

20.3 Failure to provide sufficient proof of purchase may delay or prevent warranty verification.

IMEI and Serial Number Verification

21.1 Warranty eligibility may be linked to the IMEI, serial number, order record, invoice, or other product-identification information.

21.2 Any mismatch between the device submitted for warranty service and the device originally sold may result in rejection of the claim.

21.3 Altered, removed, damaged, tampered, cloned, or otherwise suspicious identification information may result in additional verification or rejection of the claim.

21.4 Buxar24 may maintain relevant records for warranty verification and service administration.

Warranty Claim Logistics Charge

22.1 For every warranty/service claim initiated during Year 2 or Year 3 where Buxar24 arranges pickup and return of the device, a ₹250 logistics charge shall be payable by the customer.

22.2 The ₹250 charge is intended to cover the applicable pickup and return logistics associated with processing the warranty/service claim.

22.3 The logistics charge is separate from the warranty decision itself.

22.4 Payment of ₹250 does not constitute approval, confirmation, or admission that the reported issue is covered under warranty.

22.5 The device shall remain subject to technical inspection and the applicable warranty conditions.

22.6 If inspection determines that the reported issue is outside warranty coverage, the ₹250 logistics charge shall not become a warranty benefit or credit toward a future paid repair.

22.7 The logistics charge is also separate from any chargeable replacement part, paid repair, or other separately disclosed service cost.

22.8 The logistics charge shall be payable per applicable warranty claim and shall not be treated as a deposit toward replacement parts.

Logistics Charge vs Inspection and Repair Charges

23.1 The ₹250 logistics charge is intended specifically for applicable pickup and return logistics.

23.2 It should not automatically be interpreted as an inspection fee.

23.3 Where an inspection, diagnostic procedure, specialised testing, or paid repair carries a separate charge, such charge may be communicated separately.

23.4 No charge shall be treated as part of the warranty coverage merely because the customer has paid the ₹250 logistics amount.

Warranty Transferability

24.1 Unless specifically stated otherwise, warranty coverage is linked to the original product/order and may not automatically be transferable to another person.

24.2 A customer who sells, gifts, transfers, or otherwise disposes of the device should not assume that the Buxar24 extended warranty will automatically transfer.

24.3 Buxar24 may consider transfer requests on a case-by-case basis where sufficient purchase and device-identification records are available.

24.4 Any transfer, if permitted, shall not extend or restart the original warranty period.

Commercial or Business Usage

25.1 Unless specifically stated otherwise, the warranty is intended for normal consumer use.

25.2 Devices used in unusually intensive commercial, industrial, rental, public-access, demonstration, fleet, kiosk, resale, or similar environments may be subject to additional conditions.

25.3 Excessive usage alone shall not automatically invalidate a warranty; however, damage or failure resulting from abnormal operating conditions, misuse, overheating, continuous heavy-duty use, or unsuitable environments may be excluded where technically established.

Root Cause of Failure

26.1 Warranty eligibility shall be assessed based on the underlying cause of the reported problem, rather than solely on the identity of the component that has failed.

26.2 For example, if a charging port fails because of physical damage, liquid exposure, forced insertion, corrosion, or third-party repair, the fact that the charging port itself is defective does not automatically make the failure warranty-eligible.

26.3 Similarly, if a battery issue is caused by physical damage, swelling due to external conditions, liquid exposure, modification, or other excluded circumstances, the battery failure may not qualify.

Accessories and Consumables

27.1 Unless specifically stated on the product page, invoice, or warranty documentation, accessories and consumable items are generally not included in the Buxar24 extended warranty.

27.2 Examples may include:

• charging cables;
• adapters;
• earphones;
• cases;
• screen protectors;
• SIM trays;
• removable accessories;
• consumable protective materials;
• other promotional or bundled items.

27.3 Any warranty supplied by the original accessory manufacturer shall remain subject to that manufacturer's terms.

Warranty Does Not Automatically Mean Device Replacement

28.1 The existence of a warranty does not create an automatic right to a replacement device.

28.2 Repair shall generally be considered before replacement where repair is technically and commercially reasonable.

28.3 A replacement, if provided, may be a new device, equivalent device, refurbished device, or another technically appropriate replacement depending on availability and the circumstances of the case.

28.4 The customer may not automatically demand a specific model, colour, storage configuration, or manufacturing batch as replacement.

No Automatic Cash Refund

29.1 Warranty service does not automatically entitle the customer to a cash refund.

29.2 Refunds, where applicable, shall depend on the specific circumstances, applicable law, purchase terms, manufacturer policy, and the remedy determined by Buxar24.

29.3 A customer cannot ordinarily convert a repair entitlement into a cash refund merely because the preferred repair option is inconvenient.

Warranty Period Does Not Restart

30.1 Repair, component replacement, software servicing, or device replacement under this warranty does not automatically restart or extend the original three-year warranty period.

30.2 The original warranty expiry date shall generally remain unchanged unless Buxar24 expressly provides a different written warranty period for a specific replacement component or device.

Multiple Defects

31.1 A device may contain more than one issue.

31.2 Each reported issue may be examined separately.

31.3 Coverage of one defect does not automatically make unrelated defects eligible for warranty service.

31.4 Where multiple issues are caused by a common covered defect, Buxar24 may consider them together as part of the same warranty diagnosis.

Warranty Inspection and Diagnosis

32.1 Submission or collection of a device does not constitute warranty approval.

32.2 The device may be technically inspected before a final decision is made.

32.3 Diagnosis may include:

• visual inspection;
• hardware testing;
• software diagnostics;
• battery diagnostics;
• charging tests;
• display tests;
• camera tests;
• network tests;
• IMEI/serial verification;
• liquid or corrosion inspection;
• examination of physical damage;
• examination of prior repair or modification.

32.4 The final warranty decision may be based on the technical findings.

Chargeable Repair During Year 3

33.1 Where an issue is otherwise eligible for Year 3 service but requires a physical replacement component, the labour may be covered while the physical component cost is payable by the customer.

33.2 The customer may be informed of the estimated part cost before proceeding, where reasonably practicable.

33.3 Actual part cost may vary based on availability and sourcing.

33.4 Where multiple components are required, the customer may be responsible for the cost of each required physical component.

No Same-Day Service Guarantee

34.1 Warranty service does not include a guaranteed same-day repair.

34.2 Processing time may depend upon:

• pickup and transportation;
• diagnosis;
• part availability;
• service-partner workload;
• manufacturer availability;
• device complexity;
• software restoration;
• testing requirements.

34.3 Buxar24 shall make reasonable efforts to complete eligible warranty service within a practical timeframe.

Warranty Service Partner

35.1 Buxar24 may use third-party technicians, service centres, logistics providers, repair partners, distributors, or other service providers to process warranty claims.

35.2 The involvement of a third-party service provider does not by itself alter the customer's warranty eligibility.

35.3 Buxar24 may determine the appropriate service location based on technical requirements and availability.

Fraudulent, Abusive or Misrepresented Claims

36.1 Warranty claims must be submitted honestly and accurately.

36.2 Buxar24 may reject or restrict claims where there is reasonable evidence of:

• deliberate damage;
• false information;
• manipulated device condition;
• repeated abusive claims;
• fraudulent warranty use;
• submission of a different device;
• IMEI/serial manipulation;
• intentional creation of a defect;
• concealment of excluded damage.

36.3 Repeated warranty claims are not automatically fraudulent. However, unusually frequent claims may be subject to additional verification where reasonably necessary.

Third-Party Apps and Manufacturer Updates

37.1 Buxar24 is not responsible for bugs, incompatibilities, security issues, account problems, or performance issues caused by third-party software.

37.2 Manufacturer operating-system updates may change device behaviour, application compatibility, battery performance, or other functionality.

37.3 Such changes do not automatically constitute a hardware warranty defect.

37.4 Where a manufacturer officially acknowledges a software defect, Buxar24 may assist the customer in following the manufacturer's recommended solution.

Device Condition Following Service

38.1 Repairs may involve opening the device or replacing components.

38.2 Minor cosmetic changes arising from necessary service procedures may occur.

38.3 Where repair is carried out, Buxar24 shall make reasonable efforts to return the device in a functional condition consistent with the approved repair.

38.4 Existing cosmetic damage may be documented before service where reasonably practicable.

Unclaimed Devices

39.1 Customers are responsible for collecting or receiving their device after completion of warranty/service processing.

39.2 If a repaired or inspected device remains unclaimed for an extended period despite reasonable attempts to contact the customer, Buxar24 may issue notices requesting collection.

39.3 Where a device remains unclaimed for an extended period after reasonable notice, Buxar24 may take appropriate steps permitted by applicable law and the circumstances of the case.

39.4 Any storage, handling, transportation, or other charges, where applicable and legally permissible, may be communicated separately.

Indirect and Consequential Loss

40.1 Buxar24 shall not be responsible for indirect losses arising from a warranty claim to the extent permitted by applicable law.

40.2 Examples may include:

• loss of business;
• loss of income;
• loss of opportunity;
• loss of data;
• loss of photographs or videos;
• loss arising from inability to use the device;
• loss of third-party application data;
• inconvenience caused by service downtime.

40.3 Nothing in these Terms & Conditions is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.

Force Majeure and External Circumstances

41.1 Warranty processing may be delayed by circumstances outside Buxar24's reasonable control.

41.2 Such circumstances may include:

• natural disasters;
• floods;
• fire;
• strikes;
• transport disruptions;
• government restrictions;
• supply-chain interruptions;
• manufacturer discontinuation;
• import restrictions;
• shortages of components;
• telecommunications or system failures;
• other events beyond reasonable control.

Changes in Technology and Product Availability

42.1 Mobile technology changes rapidly and manufacturers may discontinue models, components, software support, or replacement parts.

42.2 Buxar24 does not guarantee that a particular repair method, component, software version, or manufacturer part will remain available throughout the complete warranty period.

42.3 Buxar24 may use a technically suitable alternative where the original solution is unavailable.

Customer Responsibilities

43.1 The customer is responsible for:

• providing accurate purchase information;
• maintaining the invoice;
• keeping IMEI/serial information available;
• backing up data;
• reporting issues accurately;
• protecting the device from physical and liquid damage;
• avoiding unauthorised repairs;
• avoiding unsupported software modifications;
• cooperating with reasonable diagnostic procedures;
• providing required approvals for chargeable Year 3 parts;
• paying applicable logistics or part charges.

Warranty Claim Process

44.1 The general warranty process may include:

Step 1 – Customer reports the issue.

Step 2 – Purchase and warranty eligibility are verified.

Step 3 – Applicable ₹250 logistics charge is collected for eligible Year 2/Year 3 pickup-and-return claims.

Step 4 – Device is collected where pickup service is applicable.

Step 5 – Device is technically inspected.

Step 6 – Root cause and warranty eligibility are determined.

Step 7 – Customer is informed of the proposed remedy where required.

Step 8 – Eligible warranty/service work is performed.

Step 9 – Any approved chargeable Year 3 physical parts are installed after applicable customer approval.

Step 10 – Device is tested.

Step 11 – Device is returned to the customer.

44.2 This process may vary depending on the nature of the device, defect, location, service provider, and availability of parts.

Warranty Claim Approval

45.1 Sending a device for inspection does not mean that the warranty claim has been accepted.

45.2 A claim shall be considered approved only after the relevant technical and eligibility checks are completed.

45.3 If the issue is found to be outside the applicable warranty coverage, the customer may be informed accordingly.

45.4 Any chargeable repair, where offered, shall be separate from the warranty benefit.

Examples of Commonly Non-Covered Conditions

The following examples may fall outside warranty coverage:

• cracked or broken display;
• accidental damage;
• drop damage;
• bent device;
• liquid or moisture damage;
• corrosion;
• rust;
• oxidation;
• salt or chemical exposure;
• unauthorised repair;
• tampering;
• physical port damage;
• broken buttons;
• damage caused by forced insertion of accessories;
• custom ROM;
• rooting/jailbreaking where relevant to the issue;
• unofficial firmware modification;
• malware or third-party software-related problems;
• normal battery degradation;
• normal cosmetic wear;
• accessories and consumables unless specifically covered;
• intentional damage;
• fraudulent claims;
• mismatched or altered IMEI/serial information.

Summary of Customer Financial Responsibility

47.1 Year 1:
Manufacturer warranty terms generally apply. Any manufacturer-imposed charges or exclusions shall be governed by the manufacturer's policy.

47.2 Year 2:
For Buxar24 warranty claims requiring pickup and return, the customer shall generally pay ₹250 per claim for applicable logistics.

47.3 Year 2:
Eligible covered defects may be repaired/replaced without the customer paying for the covered repair itself, subject to the applicable exclusions and conditions.

47.4 Year 3:
The customer shall generally pay ₹250 per applicable pickup-and-return warranty/service claim.

47.5 Year 3:
Eligible labour/service may be provided without labour charges, while required physical replacement parts shall generally be chargeable to the customer.

47.6 Any separately disclosed inspection, diagnostic, repair, logistics, or other charge shall remain separate from the warranty coverage unless expressly stated otherwise.

Difference Between Warranty and Service Warranty

48.1 A conventional full warranty generally provides coverage for qualifying defects subject to its terms.

48.2 A service warranty may primarily cover labour/service while excluding the cost of physical replacement components.

48.3 The third year of the Buxar24 Combined Warranty should therefore not be interpreted as a promise that every component replacement will be free of cost.

48.4 Customers should carefully distinguish between:

• covered labour;
• covered parts;
• chargeable parts;
• logistics charges;
• inspection/diagnostic charges;
• excluded repairs.

No Waiver of Customer Rights

49.1 Nothing in these Terms & Conditions is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.

49.2 Where applicable law provides a mandatory right or remedy that conflicts with any provision of these Terms & Conditions, the applicable law shall prevail to the extent of that conflict.

Interpretation of Warranty Terms

50.1 These Terms & Conditions shall be interpreted together with the product listing, purchase invoice, applicable manufacturer warranty, and any specific written warranty offer applicable to the order.

50.2 Where a specific product-level warranty term provides different coverage from the general terms stated here, the product-specific written term may apply to that product.

50.3 Customers should retain the invoice and warranty information supplied with the purchase.

Customer Acknowledgement

By purchasing or accepting a product carrying the Buxar24 3-Year Combined Warranty, the customer acknowledges that:

• the warranty consists of different coverage stages;
• Year 1 is primarily governed by the manufacturer's warranty;
• Year 2 is subject to Buxar24's warranty terms and exclusions;
• Year 3 is primarily a labour/service warranty;
• ₹250 logistics charge may apply per Year 2/Year 3 pickup-and-return claim;
• payment of the logistics charge does not guarantee warranty approval;
• physical replacement parts during Year 3 may be chargeable;
• normal wear and tear and normal battery degradation are not automatically warranty defects;
• physical, liquid, accidental, unauthorised-repair and certain software-related damage may be excluded;
• replacement parts may not always be original manufacturer parts;
• an exact replacement component may not always be available;
• Buxar24 may determine the technically appropriate remedy after inspection;
• repair or replacement does not automatically restart the warranty period;
• the customer is responsible for backing up personal data;
• the warranty remains subject to technical inspection and verification.

Complete Warranty Coverage Reference Table

Issue / Situation	Year 1	Year 2	Year 3
Manufacturer manufacturing defect	Manufacturer terms	Generally covered if eligible	Labour/service subject to terms
Software troubleshooting	Manufacturer terms	May be covered where eligible	Eligible service may be free
Physical damage	Generally excluded	Excluded	Excluded
Liquid/moisture damage	Generally excluded	Excluded	Excluded
Normal battery degradation	Generally excluded	Excluded	Excluded
Genuine battery failure	Manufacturer terms	May be covered if eligible	Part cost generally payable
Curved display-related Year 2 issue	Manufacturer terms	Special exclusion applies	Service/part terms apply
In-display fingerprint/display assembly	Manufacturer terms	Special exclusion applies	Service/part terms apply
Unauthorised repair	Manufacturer terms	May void/restrict coverage	May void/restrict coverage
Root/custom ROM/unofficial firmware	Manufacturer terms	May exclude related issue	May exclude related issue
Accessories	Manufacturer terms	Generally excluded	Generally excluded
Physical replacement part in Year 3	Manufacturer terms	Not applicable to Year 3	Generally customer-paid
Year 2/3 pickup-return logistics	Manufacturer terms	₹250 where applicable	₹250 where applicable
Warranty restart after repair	Manufacturer terms	No automatic restart	No automatic restart

Final Warranty Disclaimer

53.1 The Buxar24 3-Year Combined Warranty is a structured warranty and service-support arrangement and should not be interpreted as unlimited three-year full coverage for every possible fault, damage, component, accessory, software issue, or circumstance.

53.2 Coverage depends upon the applicable warranty year, nature and root cause of the problem, technical inspection, product eligibility, exclusions, availability of parts, and the specific terms applicable to the purchased device.

53.3 Buxar24 reserves the right to verify warranty eligibility, conduct technical inspection, determine the appropriate remedy, and apply the applicable terms before approving a claim.

53.4 Buxar24 may update operational procedures, service partners, logistics arrangements, or parts-sourcing methods from time to time, provided that such changes do not unlawfully remove mandatory consumer rights applicable to an already completed purchase.

53.5 The customer's statutory rights under applicable law remain unaffected to the extent such rights cannot legally be excluded or limited.

53.6 For complete details regarding a particular product, customers should refer to the product page, purchase invoice, manufacturer warranty documentation, and the warranty terms applicable to that specific order.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

BUXAR24

Website: https://buxar24.com

Email: mail@buxar24.com

Phone / WhatsApp: +91 72558 02101

Business Address:
Teacher’s Colony, Charitravan, Buxar, Bihar – 802101, India