Privacy policy

Effective Date: July 14, 2026

Welcome to BUXAR24 (“BUXAR24”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use the BUXAR24 mobile application, website, and related services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

To provide our services and process your orders, we may collect the following information:

Personal Information

When you place an order or use certain features of our services, we may collect:

* Full name
* Mobile phone number
* Email address
* Billing address
* Shipping address

Order Information

We may collect information relating to your purchases, including:

* Products ordered
* Order value
* Order date
* Payment status
* Delivery information
* Customer support requests

Device Information

When you use our application, we may automatically collect limited technical information such as:

* Device model
* Operating system version
* App version
* Device identifiers required for notifications
* General diagnostic information necessary for app functionality and security

This information helps us improve the reliability, security, and performance of our services.

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OTP Verification

To securely verify your identity during checkout, BUXAR24 uses One-Time Password (OTP) verification through your registered mobile number.

Your phone number is used only for:

* Identity verification
* Order processing
* Customer support
* Service-related communications
* Fraud prevention

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How We Use Your Information

We use the information we collect to:

* Process and fulfill your orders
* Verify your identity using OTP authentication
* Process payments securely
* Deliver products to your address
* Send order confirmations and delivery updates
* Respond to customer support requests
* Improve our website, mobile application, and customer experience
* Detect, investigate, and prevent fraud or unauthorized activities
* Comply with applicable legal and regulatory obligations

We use your information only for legitimate business purposes and do not sell your personal information to third parties.

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Push Notifications

If you grant notification permission, BUXAR24 may send push notifications regarding:

* Order confirmations
* Shipping updates
* Delivery status
* Customer support updates
* Promotional offers
* New product launches
* Important service announcements

Push notifications are delivered through OneSignal.

You may disable notifications at any time through your device settings.

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Payment Information

Payments made through BUXAR24 are processed securely by Razorpay, our authorized payment gateway provider.

BUXAR24 does not store your complete:

* Credit card numbers
* Debit card numbers
* CVV
* UPI PIN
* Internet banking passwords
* Banking credentials

Payment information is processed securely in accordance with Razorpay’s applicable privacy and security practices.

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Sharing of Information

We may share limited personal information only when necessary to operate our services.

Your information may be shared with:

* Razorpay for payment processing
* OneSignal for push notification delivery
* Shipping and logistics partners for order fulfillment
* Shopify for operation of our online store
* Government authorities or law enforcement agencies when required by applicable law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Although we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

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Data Retention

We retain your information only for as long as necessary to:

* Complete and manage your orders
* Provide customer support
* Maintain business records
* Prevent fraud
* Resolve disputes
* Comply with legal, tax, accounting, and regulatory obligations

When personal information is no longer required, we will delete or anonymize it where reasonably practicable, unless retention is required by law.

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Your Rights

Subject to applicable laws, you may request to:

* Access your personal information
* Correct inaccurate information
* Update your contact information
* Request deletion of your personal information

Since BUXAR24 currently does not provide user account management within the application, requests regarding personal information may be submitted by contacting us.

Please note that certain information may be retained where required by applicable law or for fraud prevention, taxation, accounting, or dispute resolution purposes.

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Permissions

The BUXAR24 mobile application may request the following permission:

Notification Permission

This permission is used solely to send:

* Order updates
* Delivery notifications
* Customer support notifications
* Promotional notifications (where applicable)

You may deny or revoke this permission at any time through your device settings.

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Children’s Privacy

BUXAR24 is intended for general audiences and is not specifically directed toward children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements to our services.

The updated version will be published on this page along with the revised Effective Date. Continued use of our services after any changes constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

BUXAR24

Website: https://buxar24.com

Email: mail@buxar24.com

Phone / WhatsApp: +91 72558 02101

Business Address:
Teacher’s Colony, Charitravan, Buxar, Bihar – 802101, India